| What is included: |
How you will benefit: |
| *All call-outs |
>No hidden costs |
| *All labor |
>No time related additional costs |
| *All spare parts |
>Only genuine parts are fitted to maintain reliability |
| *All preventative maintenance |
>Regular servicing reduces downtime |
| *Target response time 4 hours |
>Quick response means no backlog of work |
| *Qualified technicians |
>Experienced technicians reduce downtime |
| *First time fix ratio 98% |
>Low recall rates maximize up-time |
| *Local technicians |
>Maintains response time, keeps continuity |
| *Customer training program |
>For the life of the equipment we will offer you
a full training program to maintain efficiency
and save you time |
| *Dedicated parts stock in car |
>98% of the time we can fix on first visit reducing downtime |
| *National spares distribution |
>Minimizing technician request time, reducing fix time,
shortening delays |
| *Computerized work control |
>Call-tracking saves time |
| *First contact fault finding |
>Can eliminate basic calls, saving time |
| *Technician incentive scheme |
>Maximum performance between calls, pays bonuses to
technicians encouraging quality workmanship,
maximizing up-time |
